Refund policy

WE HAVE A 22 DAY RETURN POLICY, WHICH MEANS YOU HAVE 22 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN. TO START A RETURN, YOU CAN CONTACT US AT LUXURYBYASHTON@GMAIL.COM.

IF YOUR RETURN IS ACCEPTED, WE’LL SEND YOU A RETURN SHIPPING LABEL, AS WELL AS INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.

ALL POSTAGE FOR RETURNS IS THE RESPONSIBILITY OF THE CUSTOMER. PLEASE SEND ALL RETURN PARCELS VIA TRACKED MAIL AS WE CANNOT BE HELD RESPONSIBLE FOR ANY LOST ITEMS.

EXCHANGES 

EXCHANGES CAN ONLY BE MADE FOR A CHANGE IN JEWELRY SIZE.

THE FASTEST WAY TO ENSURE YOU GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM.

REFUNDS

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE RETURNED TO US IN THE SAME CONDITION THAT YOU RECEIVED IT. 

ALL RETURNS ARE PROCESSED AND REFUNDED WITHIN 10 DAYS OF BEING RECEIVED. ASSUMING THERE ARE NO ISSUES, YOU'LL RECEIVE AN EMAIL TO CONFIRM YOUR REFUND/EXCHANGE AS SOON AS THIS IS PROCESSED. IF MORE THAN 15 BUSINESS DAYS HAVE PASSED SINCE WE'VE APPROVED YOUR RETURN, PLEASE CONTACT US.
WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO. IF MORE THAN 15 BUSINESS DAYS HAVE PASSED SINCE WE’VE APPROVED YOUR RETURN, PLEASE CONTACT US AT LUXURYBYASHTON@GMAIL.COM.

NON-RETURNABLE ITEMS

SPECIFIC ITEMS ARE NOT RETURNABLE AND WILL NOT BE APPLICABLE FOR A REFUND OR EXCHANGE.
THESE ITEMS INCLUDE CUSTOM ORDERS THAT ARE NOT RELATED TO ANY ITEMS SOLD ON OUR WEBSITE AND ALL JEWELRY EXCLUDING EARRINGS AND RINGS.

DAMAGES AND ISSUES

PLEASE INSPECT YOUR ORDER UPON RECEIVING AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.

 

IF YOU ARE EXPERIENCING AN ISSUE OR HAVE ADDITIONAL QUESTIONS PLEASE REACH OUT DIRECTLY TO LUXURYBYASHTON@GMAIL.COM AND WE WILL DO OUR BEST TO ASSIST YOU.